Got Questions? We've Got Answers!

Your Questions, Answered!

Are your products customizable?

Yes! We offer customization options for All our products. Whether you want a specific design, size, or color, we can work with you to create something unique to your needs.
Contact us with your ideas, and we'll bring your vision to life.

Do you ship internationally?

Yes, we ship our products worldwide! Shipping rates and delivery times will vary based on your location.

Do you offer wholesale pricing?

Yes, we offer wholesale pricing for bulk orders! Whether you're a retailer, interior designer, or contractor, we can accommodate your needs. Contact us directly to discuss your requirements, pricing, and lead times.

Where do you ship from?

We ship all our products directly from Morocco, ensuring you receive authentic, handcrafted items straight from the source.

What should I do if my order arrives damaged?

  • If your order is damaged during shipping, please contact us immediately. Provide photos of the item and packaging so we can resolve the issue promptly, either through a replacement.

What should be considered when cleaning/maintaining a Moroccan sink?

Use a soft cloth or sponge with mild soap and water for cleaning.

Are your sinks and tiles suitable for everyday use?

Yes, our sinks and tiles are designed to be both functional and durable. They are treated and glazed to withstand daily use.

Do the sinks have an overflow hole?

All drop-in sinks come with a standard-size overflow hole and overflow function.

The countertop washbasins have a standard-sized drain hole (1.4" / 1.7") but no overflow hole. We recommend using a drain valve with an overflow function for countertop washbasins.

Trouble Placing an Order? Here’s How to Get Help:

  1. Check Your Internet
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  2. Update Your Browser
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  3. Contact Support
    Email us at soukfez0@gmail.com for assistance with your order.
  4. Phone Orders
    Call +212661742204 for help placing your order over the phone.
  5. We’re here to ensure a smooth ordering experience—reach out, and we’ll assist you promptly!

Will my Moroccan sink be identical to the one shown in the photo?

Every sink we create is handcrafted and unique, which means no two are exactly alike. While we maintain consistent design elements, slight variations in color, pattern, and details are natural. These small differences contribute to the uniqueness and authenticity of each piece, ensuring your sink will be just as beautiful and special.

Who is responsible for duties, taxes, and customs clearance fees?

The buyer is responsible for paying additional costs, such as duties, taxes, and customs clearance fees.

  • In some countries, free trade agreements with Morocco may reduce or eliminate these fees.
  • The duties and taxes are generally not high, as we only declare the product's value.